Bounce Handling with SendGrid

If you use SendGrid email service, then use this documentation to set up Bounce handling with FluentCRM.

First copy the Webhook URL at FluentCRM -> Settings -> Email Service and Select SendGrid from the dropdown and copy the webhook URL.

Then Login to your SendGrid account then navigate to Settings -> MailSettings and click on Event Webhook.

Then use the following data to setup the webhook

• Authorization Method -> None
• HTTP Post URL: Paste the Webhook URL copied from FluentCRM
• Events to be POSTed to your URL: Select Dropped, Bounced, Unsubscribed, and Spam Reports here.
• Event Webhook Status: Enabled

Now, click on the Save button to save the event.

If you set up these two webhook correctly, so whenever an email mark as a complaint or Detected as a bounced, Then FluentCRM will change the contact status accordingly.

Viewing Bounced Contacts

If you want to view bounced contacts, go to FluentCRM → Contacts. Then enable the Advanced Filter option. Click Add Property → Contact Segment → Status, and select Bounce.