WooCommerce Subscription Triggers

FluentCRM Pro includes five Triggers for WooCommerce Subscriptions, so you can start an automation when a subscription starts, renews, fails to renew, is cancelled, or expires.

Requirements

These triggers are built into FluentCRM Pro. There is no separate FluentCRM add-on to install. They appear once the WooCommerce Subscriptions extension is installed and active on your site, alongside WooCommerce itself.

NOTE

This feature requires FluentCRM Pro. See what's included →

WARNING

WooCommerce Subscriptions is a paid extension sold by WooCommerce. If it isn't active, the subscription triggers don't appear in the automation editor.

WooCommerce Subscription Triggers in FluentCRM

With WooCommerce Subscriptions active, go to the Automation section from the FluentCRM Navbar, and click on the + New Automation button.

Once you click the + New Automation button, a pop-up page will appear with all the Popular Pre-built Funnel Templates for creating automations.

Now, you just need to click on the desired templates and it will redirect you to the Automation Editor where the full funnel diagram will be ready automatically. Alternatively, to get all the WooCommerce-related triggers, simply click on the Create from Scratch box.

Here, another pop-up will appear for creating an Automation Funnel where you will find the WooCommerce options from the left sidebar.
Now click on WooCommerce and you will find five subscription triggers:

• Subscription Activated
• Renewal Payment Received
• Subscription Cancelled
• Renewal Payment Failed
• Renewal Subscription Expired

Once you select your desired Subscription Trigger, put a Label under the Internal Label field for this automation funnel so that you can easily find it later.

A detailed explanation of the Triggers mentioned above is given below –

Subscription Activated

This automation funnel will start once a WooCommerce subscription starts or changes to active. Once you select this trigger, a pop-up will appear with options to manage your funnel.

A brief explanation of the options in the screenshot is given below:

• Automation Name: Provide a Name for the Automation so that you may find it later easily.
• Internal Description: Write a description that will be used as a Subtitle in the Block Diagram in the Automation Editor.
• Contact Status: Choose the status for the customer's contact if they aren't in FluentCRM yet. Selecting Pending sends a double opt-in email to new contacts. To learn more, see Contact Status.
• Target Products: Select the Products for which this automation will run. Otherwise, leave this field Blank if you want this funnel to run for all products.
• Restart: Check this option if you want the automation to run multiple times for the contact that triggers the automation.

Once you are done, click the Save Settings button to save all your changes.

Renewal Payment Received

This automation funnel will start when a recurring payment is received for a subscription.
After selecting this trigger, a pop-up will appear with the same options as the Subscription Activated Trigger Options for managing your funnel.

Once you are done, click the Save Settings button to save all your changes.

Subscription Cancelled

This funnel will start when a WooCommerce Subscription is canceled. After selecting this trigger, a pop-up will appear with the same options as above.

Once you are done, click the Save Settings button to save all your changes.

Renewal Payment Failed

This automation funnel will start when a payment is failed for a subscription.
After selecting this trigger, a pop-up will appear with the same options as the Subscription Activated Trigger Options for managing your funnel.

Once you are done, click the Save Settings button to save all your changes.

Renewal Subscription Expired

This automation funnel will start when a subscription expires.
After selecting this trigger, a pop-up will appear with the same options as the Subscription Activated Trigger Options for managing your funnel.

Once you are done, click the Save Settings button to save all your changes.