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Twilio SMS Integration ​

Twilio is a leading cloud communication platform that empowers developers to create powerful customer engagement features. By integrating FluentCRM with Twilio, you can reliably send SMS campaigns and automated messages to your subscribers worldwide – and, with v3, optionally receive inbound replies via Twilio's incoming webhook.

Follow the steps below to connect your Twilio account to FluentCRM.

Accessing the Twilio SMS Provider ​

Before you begin, ensure you have enabled the SMS Module in your FluentCRM settings. You can do this by navigating to FluentCRM Pro > Settings > SMS Settings and toggling the Enable SMS Module switch to ON.

  1. From the SMS Settings page, locate the SMS Provider section.
  2. Click the Choose your SMS provider dropdown menu and select Twilio from the available options.

Accessing the Twilio SMS Provider

Twilio Credentials ​

To configure the integration, you need three key pieces of information from your Twilio account: the Twilio Account SID, Twilio Auth Token, and your Twilio From Number.

  1. Log in to your Twilio account dashboard.
  2. Navigate to the Account Info section on your Twilio home page.
  3. Locate and copy your Account SID and Auth Token. (Note: You may need to click Show to reveal your Auth Token).
  4. Copy your My Twilio phone number as well.

Twilio Credentials

Configuring FluentCRM Twilio Settings ​

Now return to the SMS Settings page in FluentCRM to enter your credentials.

  1. Twilio Account SID: Paste the Account SID you copied from your Twilio dashboard.
  2. Twilio Auth Token: Paste the Auth Token into this field.
  3. Twilio From Number: Enter the provisioned phone number from your Twilio account.
  4. Save Settings: Once all credentials are added, click the Save button at the top right of the page.

Upon saving Twilio credentials, FluentCRM generates a unique SMS Incoming Webhook URL at the bottom of the SMS Setting page. Paste this URL into your Twilio messaging service so FluentCRM can:

  • Capture inbound replies from contacts and store them on the contact's SMS timeline.
  • Trigger automation steps when a contact replies (e.g. apply a tag, fork an automation).

To configure it in Twilio:

  1. Open your Twilio Console and go to Messaging → Services → (your service) → Integration.
  2. Under A message comes in, choose Webhook and paste the FluentCRM SMS Incoming Webhook URL.
  3. Set the HTTP method to HTTP POST.
  4. Save.

Twilio will now POST inbound messages to FluentCRM, where they show up on the All SMS Activities screen and on the relevant contact's SMS tab.

Your Twilio integration is now complete. You are ready to start creating and sending SMS campaigns or utilising SMS in your automation funnels.

If you want to learn how to create an SMS campaign, read Configure SMS Module.

Configure FluentCRM Twilio Settings

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